Terms and Conditions

By utilizing the services of Superior Bond Cleaning Brisbane, you acknowledge and agree to our terms and conditions. Please review these terms periodically on this page as they may be updated without notice to ensure our mutual agreement remains relevant and current.

Service Day Protocol

  • Presence is not mandatory; however, key access must be provided.
  • Immediate contact availability of the booking individual is crucial for service execution.

General Service Terms

  • Additional charges may apply for apartments without elevator access above the ground floor.
  • Provision of utilities (water and electricity) is essential; absence nullifies our bond cleaning guarantee.
  • Premises must be vacated prior to cleaning. Non-movable items may limit our warranty scope.
  • We are not responsible for the loss of personal items left within the premises deemed as waste.

Quotation and Service Agreement

  • Initial quotes are based on provided property details and are subject to revision upon actual assessment.
  • Any adjustment to the quote will be communicated before service initiation. Acceptance of the revised quote is required to proceed.
  • Non-agreement to updated quotes may alter or void service warranties.

Carpet Cleaning Specifics

  • Standard carpet cleaning addresses common dirt and stains; severe conditions may incur additional costs.
  • Outcomes can vary based on carpet condition and are not guaranteed for certain stains or wear.

Additional Costs

  • Extra services, such as external window cleaning, wall washing, and appliance cleaning, are available upon request with associated charges.
  • Special conditions like pet occupancy, long-term unoccupancy, or furnished properties may affect final pricing.
  • Accessibility issues or required parking arrangements may incur additional fees.

Service Guarantee

  • We strive for excellence; however, we offer rectifications for any checklist items queried by agents within 72 hours post-service.
  • Exclusions apply to permanent damage, mold, and certain stains not covered under our standard service.

Conduct and Harassment Policy

  • We maintain a strict policy against any form of harassment or abusive behavior, reserving the right to terminate services without refund under such circumstances.

100% Bond Back Guarantee Terms

  • Applicable to full-service packages, requiring pre-service inspection for eligibility.
  • Guarantee valid for 72 hours post-service, with claims requiring photographic evidence.
  • Excludes wear and tear, pre-existing damages, or client negligence.

Best Price Guarantee

  • We ensure competitive pricing matched against equivalent services from licensed competitors.
  • Price match requests require verifiable competitor quotes, with exclusions for unlicensed providers.

Operational Policies

  • Compliance with Australian Consumer Law governs our service delivery, refunds, and cancellations.
  • A non-refundable booking fee secures your service, with full payment required before service commencement.
  • Cancellation policies apply, and we are not liable for damages inherent to property conditions or disclosed requirements.

Photography Consent

  • Consent is given for pre, during, and post-service photography for quality and promotional use, unless declined in writing prior.

Force Majeure

  • Service interruptions beyond our control, such as natural disasters, are not grounds for liability.

These terms ensure clarity and protection for both parties, emphasizing our dedication to providing high-quality cleaning services while respecting our clients’ properties and needs.