Cancellation Policy

At Superior Bond Cleaning Brisbane, we pride ourselves on delivering exceptional cleaning services that adhere to the highest standards of professionalism and customer satisfaction. Our operations are guided by a strong commitment to transparency, fairness, and respect for our clients’ rights, all within the framework of Australian Consumer Law.

Bookings and Payments

To ensure your experience with us is seamless from start to finish, a non-refundable booking fee of $120 is required to secure our services. This fee guarantees your slot in our schedule and allows us to allocate resources effectively. We offer flexible payment options for your convenience, including credit/debit cards, cash (upon prior arrangement), or Electronic Funds Transfer (EFT). Full payment is required before the commencement of services, ensuring that both parties are clear on the terms of engagement. For our clients with pre-authorised trading accounts, specific arrangements can be made to accommodate your billing cycles.

Cancellations, Rescheduling, and Refunds

We understand that plans can change. However, cancellations or rescheduling within 24 hours of the booked service may incur fees, reflecting the costs associated with reallocating resources at short notice. In the rare event that conditions at the premises prevent safe or reasonable access, Superior Bond Cleaning Brisbane reserves the right to apply same-day cancellation charges.

In line with Australian Consumer Law, we are committed to ensuring that any disputes over service quality are handled fairly. Should our services not meet the agreed standards, we offer refunds or credits calculated on the completed portion of the service, after deducting any applicable administrative fees. Refunds will be processed using the original method of payment to ensure transparency and ease.

Claims and Complaints

Your satisfaction is our top priority. If you encounter any issues with the services provided, we urge you to report these within 48 hours, providing adequate evidence for our team to assess and address the matter appropriately. This prompt reporting allows us to rectify any issues swiftly, ensuring your satisfaction with our services.

For any damages or concerns that arise as a result of our services, we are dedicated to providing fair resolutions, taking into account the specific circumstances and evidence provided. Our goal is to ensure that every client feels heard, respected, and satisfied with the outcome of any claim or complaint.

Our Assurance

Superior Bond Cleaning Brisbane operates with the utmost respect for your rights and the integrity of your property. We are not liable for damages that occur due to the inherent condition of the premises’ components, such as age, fragility, or wear and tear. However, we stand ready to address any issues directly attributable to our services, reinforcing our commitment to excellence and accountability.

Reach Out

For further information, to lodge a complaint, or to discuss any aspect of our services, please contact us within 48 hours of service completion. Your feedback is invaluable to us, helping to improve our services and ensuring we continue to meet and exceed your expectations.

We are here to make your bond cleaning experience in Brisbane as smooth and stress-free as possible. Thank you for choosing Superior Bond Cleaning Brisbane – your trusted partner in achieving a spotless transition.