At Superior Bond Cleaning Brisbane, we understand how important it is to secure your full bond at the end of your lease. That’s why we offer a clear and reliable Bond Back Guarantee on our full bond cleaning packages. Our aim is simple – to deliver high-standard cleaning that satisfies property managers, helps you meet lease conditions, and supports a hassle-free move-out process.
How Our Guarantee Works
Our guarantee is built around a few essential principles that ensure transparency, fairness, and peace of mind for every client.
1. Eligibility
The Bond Back Guarantee applies only when you book one of our full-service bond cleaning packages. These are carefully designed to address all the cleaning requirements typically expected by landlords and real estate agents.
2. Guarantee Period
Our service guarantee is valid for five (5) days from the completion of your cleaning. During this time, you or your property manager can inspect the cleaned property and report any concerns that fall within our standard cleaning checklist.
3. Claim Procedure
If your agent identifies any cleaning issues:
- Notify us within the 5-day guarantee period
- Provide clear photographic evidence of the problem areas
- Share a copy of the agent’s report (if available)
- Ensure access is arranged for our team to return and fix the reported areas
Once we receive the report, our team will carry out a free re-clean within 72 hours, covering all reported items that are part of the original cleaning checklist.
What’s Not Covered
Our goal is to deliver the best possible result with professional cleaning. However, certain conditions are beyond our control and are excluded from the bond back guarantee:
- Pre-existing damage or wear and tear
- Hard water stains, calcium buildup, and mold in silicone or grout
- Permanent discoloration or marks on tiles, toilets, or walls
- Greasy or excessively dirty blinds (unless quoted as an additional service)
- External window cleaning (subject to weather and accessibility)
- Unreachable areas due to lack of access or safety issues
- Furniture or fridges in furnished properties (unless included in the quote)
We aim to clean to the highest standard possible, but certain outcomes may not be achievable through regular cleaning methods.
Important Conditions
- Guarantee applies only to areas listed in the cleaning checklist sent to you by email with the original quote.
- Tenants must organise property access for any re-clean requests
- Bond retrieval also depends on factors outside cleaning (e.g., damages, rent payments)
- Parking must be arranged by the client on the day of service
- The guarantee does not cover additional services unless they were included in the original booking
Dispute Resolution
If a concern arises regarding the guarantee, our team will assess the situation promptly. In case of a disagreement, we are committed to resolving the matter through open communication or mediation, with a fair outcome for all parties.
Policy Updates
Terms and conditions may be updated from time to time. Any changes will be communicated clearly in advance.
Contact Us: For any claims, inquiries, or further information about our guarantee, please reach out to us at [email protected]. Our team is here to support you every step of the way, ensuring a smooth and successful end to your leasing journey.
Final Note
Choosing Superior Bond Cleaning Brisbane means choosing a team that stands behind its work. Our Bond Back Guarantee is in place to support your bond return, reduce stress, and help you move out confidently. We take pride in delivering reliable, results-driven cleaning that meets expectations and holds up to scrutiny.