Getting your full bond back can be one of the most stressful parts of moving out. Property managers have strict expectations, and even a small issue on the inspection report can cause delays. To make the whole process easier, Superior Bond Cleaning Brisbane offers a 100% Bond Back Guarantee with every full bond clean.
A lot of people assume this guarantee means a refund if anything goes wrong. That’s not the case. Instead, it’s a free re-clean promise, designed to fix any cleaning-related issues your agent raises so you’re not left dealing with them alone. This approach protects your bond without adding extra cost or stress.
Here’s a simple breakdown of how the guarantee actually works.
Not a Refund — A Free Re-Clean
Our guarantee is built around high-quality work and fair support. If your real estate agent points out something within the areas we originally cleaned, we come back and fix it for free.
This keeps the process straightforward:
If it’s on the checklist and the agent is not happy with it, we return and re-clean it — no fees, no fuss.
Who the Guarantee Applies To
The guarantee applies only when you book a full bond cleaning package.
These packages include everything property managers usually check during a final inspection, which makes the guarantee workable and reliable.
Bookings that involve partial cleaning or custom tasks won’t be covered, simply because the full exit-clean standard can’t be met without a complete service.
Validity Period: 5 Days
You have five days from the completion of your clean to report any issues.
This gives enough time for:
- Your own walk-through
- Your agent or property manager’s inspection
- The final report
- Any follow-up requests
If anything on the checklist needs attention, just let us know within this period.
How to Request a Re-Clean
Raising a guarantee claim is quick and simple. If your agent finds areas that are not up to standard:
- Contact us within the 5-day guarantee period
- Send clear photos of the issue
- Share the inspection report (if available)
- Arrange access for the re-clean
Once we receive what’s needed, our team returns within 72 hours to re-clean all listed areas from the original checklist.
What Isn’t Covered
Some issues fall outside normal cleaning, which means they can’t be fixed through a re-clean. These include:
- Existing damage or wear
- Heavy calcium deposits or stubborn hard-water stains
- Mold that’s deep in grout or silicone
- Permanent marks or discolouration
- Heavily soiled or greasy blinds (unless quoted separately)
- External window cleaning limited by weather or access
- Areas that cannot be reached safely
- Cleaning of furniture or fridges in furnished properties unless included in the quote
These exclusions protect both parties and make sure expectations stay realistic.
Important Things to Know
A few conditions help keep the guarantee clear and fair:
- Only areas listed in the emailed cleaning checklist are covered
- Access must be arranged for the re-clean
- Bond return also depends on factors like damages and rent payments
- Parking must be arranged by the tenant on the day of service
- Additional services are only guaranteed if they were part of the original booking
These points keep everything transparent from day one.
If a Dispute Comes Up
In case of a disagreement, our team reviews the situation carefully. Open communication is always the first step, and if needed, mediation can be used to reach a fair outcome for everyone involved.
Policy Updates
The guarantee terms may be updated from time to time. Any changes are communicated clearly so clients know exactly what to expect.
Final Note
Our Bond Back Guarantee exists to support your move-out process, not complicate it. With a free re-clean included in our full bond cleaning package, you get a service that stands behind its work and helps protect your bond.
If you have questions or need to lodge a claim, reach us anytime at [email protected]